| Below you will find answers to our most frequent asked questions. If you are unable to find the answer to your questions, please feel free to contact us anytime. |
HOTEL
FAQS
| Making
a Reservation |
How
do I reserve my room?
Our reservation process is very simple. Select or enter
the desired city, enter the dates of arrival and departure,
and enter the number of guests. Click the Search Available
Hotels (for only hotels which have vacancies), Search for
Vacation Rentals or the Browse All Hotels (all hotels in
a city regardless of vacancy) button. You could also search
by a specific hotel name within a city.
A list of hotels or vacation rentals will appear on the
screen. For more information, click the name of the property
or the Info link. |
- After room types and rates
are returned to your screen, you will be able to choose
the rate you desire by reading the room information
in the center of the screen, then clicking on the Book
It button on the right side of the screen.
- After you have selected
your desired room type, you will be taken to a "Secure
Reservation Request" form. Then you will need to
review the "Reservation Information" and fill
in the blanks on the "Guest Information" section.
Be sure your name and email address are spelled correctly.
- After you fill out all
of the needed information, press the "Submit Reservation"
button.
- If further correspondence
is necessary prior to confirming the reservation, a
Customer Care agent will reply back to you with an email
within 24 hours.
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| Is
it safe to use my credit card? |
| Yes. We take this matter very
seriously. To ensure your security, Exhibitravel.com utilizes
a secure commerce server, which encrypts the credit card
number and encodes it into a non-usable form. |
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| What
credit card types are accepted for guarantee/deposit? |
| The card types accepted for
guarantee/deposit will be listed in the Info section of
the hotel description. |
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| My
credit card number is correct, but the hotel is not accepting
it. Why? |
| There are a few possibilities: |
- Your card type is not
accepted at the hotel.
- The card expiration date
precedes the reservation date.
- You have reached your
credit limit.
- There is a computer error.
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| Can
I specify where I would like my room located (preferred
floor, next to pool, etc.)? |
| If special requests are accepted
by the lodging, a section will appear on the Reservation
Form to insert such requests and submit them to the hotel.
The hotel staff will do their best to accommodate special
requests. We cannot guarantee that your requests will be
granted because they are subject to availability. |
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| Is
the room rate per person or per night? |
| All rates displayed are nightly,
and based on double occupancy per room unless otherwise
specified. Carefully review the room descriptions and rate
rules to ensure the room you select can accommodate your
entire party. Any extra adults or children above the rooms
listed occupancy may be subject to additional charges at
the property's discretion. Some rates may require special
identification. Our booking fee, taxes, and other surcharges
imposed by the hotel are not included. |
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| What
about the special discounts? |
| Many of the participating
hotels offer "Special Internet Rates" to our users.
These rates offer substantial savings. See " What is
a Special Internet Rate? " |
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| I
should receive a discounted rate. How do I get this? |
| The rates displayed are the
only rates available to this site for making reservations.
These rates may include government, corporate, or senior
discounts. You may need special documentation at check-in
to confirm you are qualified to receive that rate. Please
do not expect to receive such a rate at check-in without
the proper identification even if you have selected to book
it online. |
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| Is
there a waiting list for sold out hotels? |
| In certain instances, Exhibitravel.com
can make reservations at sold out properties. Often lodgings
identified as "Special Internet Rates" are providing
sold out availability. If you want to be placed on a waiting
list, you will need to contact the lodging directly. |
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| Confirming
a Reservation |
| What
happens when I make a reservation? |
| Reservation requests will
result in a new screen showing an Booking Number, which
should be kept and used with any future correspondence with
Exhibitravel.com. You may also be quoted a Confirmation
Number. Additionally, all reservations will be followed
up within 2 to 4 hours with an email using the same Booking
Number and, if available, a Confirmation Number. |
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| How
long will it take Exhibitravel.com to respond to my reservation
request? |
| All reservation requests will
result in a new screen showing a booking Number, which should
be kept and used with any future correspondence with Exhibitravel.com.
Additionally, all reservations will be followed up with
an email within 2 to 4 hours using the same Booking Number
with the status of your reservation. |
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| I
don't have long to wait for a confirmation. What can I do? |
Typically,
most lodging reservations are made in real time and your
confirmation should only take a few seconds. You will
be notified of the status of your reservation within 2
to 4 hours. However, there can be delays. In such cases,
you will receive an email from us without a confirmation
number. When we receive the confirmation number from the
property, it will be emailed to you. If there is a special
request or rate change associated with your reservation,
the request will be sent to a Customer Care agent for
processing. You may contact us directly at reservations@exhibitravel.com |
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| When
will my reservation be at the hotel? |
- Special Internet Rates
Rates:
Your name will not appear at the hotel until 72 hours
before your arrival date. Rest assured, the room is
booked; however, the hotel just does not know that you
will be the person staying in it.
- "Additional Rates":
It takes a minimum of 24 hours before your reservation
details reach the lodging's computer system. Rest assured,
the room is booked; however, the hotel simply has not
entered your details into their system yet.
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| Once
I have made my reservation, will I receive any written confirmation
from the hotel? |
| No. The email confirmation
you receive from Exhibitravel.com is all you will need.
It displays your TravelNow.com Booking Number, the hotel
information, the rate, confirmation number, and the hotel's
cancellation policy. |
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| Canceling
a Reservation |
| What
is the cancellation policy on my reservation? |
When you are completing
the Secure Lodging Reservation Form, the Cancellation
Policy will be provided in red or there will be a link
to read the cancellation policy. You can also view the
property information page to find the cancellation policy.
These policies will vary from lodging to lodging, so you
must read each one carefully. In general, the standard
increments are that you must cancel the room(s) by 4 or
6 PM on the arrival date, or 24, 48, or 72 hours prior
to your specified arrival; however, these are just general
guidelines and the specific policy of the property will
prevail. If you cancel before the deadline, generally
you will not be charged a penalty by the lodging provider.
Canceling after the stated period will result in a cancellation
penalty fee from the lodging provider. Some reservations
are non-refundable and cannot be cancelled after booking.
If the cancellation is outside
of the time allotted, you may be charged for one night's
stay including tax recovery charges and service fees.
Please read the specific cancellation policy provided
for each property on the site and in any emails regarding
your reservation. |
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| How
do I cancel a reservation? |
| Send a email request to reservations@exhibitravel.com or call us at 1-866-368-3752 |
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| Miscellaneous |
| What
is a Vacation Rental? |
A vacation
rental is any suite-type lodging that has self-catering
facilities (wet bar, refrigerator, microwave, etc.) Most
vacation rentals have separate bedrooms, fully equipped
kitchens, one or more bathrooms, washer and dryer, and
sometimes a balcony or patio. Towels and linens are provided.
Daily maid service and other hotel conveniences are usually
available.
Unlike hotels with per person
pricing, there is a set price for an entire vacation rental
with a maximum number of persons allowed. Most one-bedroom
units sleep a maximum of four using a sleeper/sofa in
the living room. Most two-bedroom vacation rentals sleep
a maximum of six, and most three-bedroom vacation rentals
sleep up to eight.
Please carefully read the
vacation rental descriptions to learn the specifics of
what is provided and how many people are allowed. |
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| Where
do I pick up my vacation rental keys? |
| The email you receive confirming
your reservation for a Vacation rental will provide details
as to where and when you should pick up the keys to your
rental unit. |
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| Can
I make a reservation over the phone? |
| Reservations for Special Internet
Rates can be made by calling 1-866-368-3752 |
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| What
type of customer service is offered? |
| After submitting your reservation
request, you will be provided with an email address to use
to make inquires about your request. Our qualified and friendly
agents are available 24-hours a day, 7 days a week, 365
days a year (including holidays) to answer your questions.
All you have to do is ask. |
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| I'm
looking for a hotel in Los Angeles. Can you help me? |
| Our reservation
agents are able to do individual searches for clients. |
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| Is
there a hotel shuttle service to/from the airport? |
| Many hotels offer shuttle
service to and from the airport. This may be listed on the
Lodging Information page. If it is offered, there may be
a charge by the hotel for this service. Vacation rentals
often do not have this type of service. |
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| Is
parking available? Free parking? Long-term parking? |
| Most hotels and vacation rentals
offer free parking to their guests, although some may charge.
Long-term parking is offered at the discretion of the property
(often in conjunction with park and fly rates). This may
be listed on the Lodging Information page. |
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| What
if there will be more than two adults in the room? |
| Most hotels allow additional
guests to stay in the rooms at a charge (usually between
$5.00-$20.00 per person). Some hotels and most vacation
rentals have a limit on how many people can stay in a room.
This may be listed on the Lodging Information page. |
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| Our
children will be with us... do they stay free? |
| Usually children under 12
years of age stay for free in their parent's room using
the existing bedding. The age requirement differs depending
on the specific hotel's policy. This may be listed on the
Hotel Lodging page. |
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| Are
rollaway beds/cribs available? |
| Most hotels and some vacation
rentals offer rollaway beds and cribs (typically at a charge-
$5.00-$20.00 each). Some may have restrictions on what room
types will allow rollaway beds. This may be listed on the
Lodging Information page. If special requests are accepted,
a section will appear on the Reservation Form to insert
such requests and submit them to the hotel or vacation rental. |
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| What
are the directions to the hotel? |
| The location information of
the hotel is sometimes listed on the Lodging Information
page. This can identify the distance from the hotel to certain
landmarks or the airport. Vacation rental reservations will
have directions included in the confirmation email. |
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| Is
breakfast included? |
| Many hotels offer free breakfast.
Often this is a continental breakfast or sometimes just
coffee and donuts. It would be very rare for a Vacation
rental to provide breakfast. If included, it should be listed
on the Lodging Information page. |
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| What
is the Exhibitravel.com Refund Policy? |
| Exhibitravel.com strives to
provide the best service possible and will work on behalf
of our clients to rectify any regrettable circumstances
pertaining to your reservation. However, Exhibitravel.com
acts only as an independent agent to secure services of
an air carrier, car rental supplier, hotel, vacation rentals,
or other travel related supplier. Therefore, we have no
control over personnel, equipment, or operations of these
suppliers and shall not be held liable for any inconvenience,
personal injury, property damage, or other loss incurred
as a result of any wrongful acts, omissions, or default
on the part of the suppliers. All grievances must be reported
with any and all supporting documentation to Exhibitravel.com
within 60 days of the mailing of the first credit card statement
showing any discrepancies for billing and payment issues
or within 60 days after the completion of travel services
provided. |
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| Do
hotels have minimum age requirements? |
| Please be aware that some
hotels may have minimum age restrictions or requirements
when reserving a room. For example, some hotels with casinos
may require you to be 21 years of age to check into a room.
Please inquire with a Customer Care Agent or with the hotel
directly. |
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| What
if I find a lower price after booking? |
| Special Internet Rate hotel
reservations booked through this site are guaranteed to
be the lowest rate. If there is a lower rate available for
the same dates and the same hotel, you must contact us prior
to the property's cancellation deadline of your "Special
Internet Rate" reservation. We will either refund you
the difference or cancel the reservations without penalty.
This guarantee only applies to rate indicated as "Special
Internet Rates." It does not apply to special events
such as New Years and the Super Bowl. |
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FLIGHT
FAQS
How do I book
online?
Simply enter your departure
and arrival information in the request page using city names
or 3 digit city codes. Our Internet booking engine performs
a comprehensive search of the best airfares in the database
and displays all flight options. Next, select the best flights
that most closely match your travel plans and complete the purchase
by input of required information. Once you have completed your
purchase, you will receive automatic confirmation via e-mail
that will include your airline, cruise, hotel or car reservation
details.
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How fast do we get our airline tickets?
If the airline will permit
an e-ticket, we will e-mail you an e-ticket confirmation. If
the airline will NOT permit an e-ticket, and a paper ticket
must be issued, we will send the airline ticket via FedEx to
the shipping address you enter in the reservation, the charge
will depend on the type of shipping service you request.
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How far in advance should I purchase my airline tickets to get the lowest airfare, and make sure I get them in time for my flight?
It is best to purchase your
airline tickets as far in advance as possible to get the cheapest
possible airfare. If the airline permits e-tickets, there is
no time restriction for delivery. If the airline requires a
paper ticket, please choose the appropriate service using FedEx
for delivery.
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Are airfares displayed for round-trip or one-way travel?
When you select the cities,
dates, and number of passengers, etc., you are given the option
of selecting round-trip or one-way travel. If you select round-trip,
the price given is for a round-trip airfare. If you select one-way,
the price given is for a one-way airfare.
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Why can't I find available flights online?
There are several reasons
this might happen. You may see an error message such as "unable
to sell" this means that while you were making your reservation
the seats were reserved by someone else. In this case you may
have to start your search again.
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Am I able to view my itinerary online?
Yes. You may view your itinerary
by clicking "My Trip". We
highly recommend that you contact the airline direct at least
72 hours prior to your departure date to verify your flights.
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Can I travel one-way to
another country as an American citizen?
All countries have different immigration laws, so you must check
with the local consulate to be sure of their rules for entry
into the country that you will be visiting. Airlines can deny
boarding for improper travel documents.
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My name is misspelled on the airline ticket. Will this cause any problems?
The name on your ticket must
be an exact match with the name on the government issued photo
ID/passport. If your name is misspelled on your airline ticket
or reservation, please contact us ASAP.
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E-TICKETS
What is an e-ticket (Electronic ticket) and do all of the airlines have the option of e-tickets?
E-tickets, now offered by
many major airlines, allow you to travel without a paper ticket,
eliminating the worry of leaving your airline tickets behind.
We offer E-tickets when they are available. We usually will
not be able to determine whether E-tickets are available on
flights until you make your reservation. Not all airlines offer
E-tickets. Using an e-ticket is very simple and completely secure.
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How do I travel with an e-ticket?
If you purchase an e-ticket,
you will receive an e-mail that includes your itinerary information
and confirmation numbers. When you check in for your flight,
give the airline ticket agent your name, flight number, a government-issued
photo ID, and a paper copy of your itinerary or purchase receipt.
Some airlines also require that you show the credit card used
to purchase your airline ticket. If you are thinking about purchasing
a ticket for a friend or relative who does not have access to
your credit card, please call and check with the airline about
their specific requirements.
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FARES & RATES
Are there any differences between published fares and special airfares?
In short, no! We offer many
special airfares that are available only on our website along
with regular published airfares that are sold by major airlines.
These special airfares are usually below the lowest published
fare available directly from an airline company. Most special
airfares do not require advance purchase. Seat assignments,
and frequent flyer mileage are generally allowed.
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PURCHASING TICKETS
Can I use my debit card to make pay for airline tickets or cruises?
Yes, all flight reservations
may be purchased using debit cards that allow for such purchases.
Please make sure that your debit card has a daily limit that
will cover the total cost of all tickets being issued. Please
note: Most debit cards take more time to process refunds, resulting
in a delay of the account being credited.
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Can I make my reservations on-line at any time?
Yes, you may book on-line
24 hours a day, 7 days a week. Our agents are available via
live-chat, e-mail or telephone for support. In the unlikely
event that your tickets cannot be processed for any reason you
will be notified within 2 business days and your payment will
NOT be processed.
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Do you verify Credit Cards for all transactions?
Before any tickets can be
processed, we verify that the credit card billing address matches
the address provided and that the credit card is a valid card.
Depending on security criteria, we may find it necessary to
have a credit card authorization form completed and signed by
the credit card holder and sent to us via fax or scanned e-mail.
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Can I purchase airline tickets or cruises for someone else?
You may purchase airline tickets
for travelers other than the credit card holder by entering
the other traveler's information during purchase. In this case
we may require the credit card authorization form faxed or e-mailed
to us.
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AGE GUIDELINES
Can I book a ticket for an unaccompanied minor*?
Many airlines welcome unaccompanied minors on their flights. To ensure a safe, comfortable, and fun trip for unaccompanied minors, you should call the airline to discuss its policies and services. Here is some basic information: Younger children (typically under the age of 5) are often not eligible for unaccompanied minor service and must be accompanied on the same flight and in the same compartment by an older passenger (typically 15 years or older). Unaccompanied minor service is often mandatory for children traveling alone (approximately ages 5-14), but optional for teenagers (approximately ages 15-17). *Unaccompanied minors are required to purchase an
adult fare ticket.
The ages depend
on which airline they fly. A fee is usually charged at check-in
for unaccompanied minor service. With unaccompanied minor service,
the airline will usually want to know who is meeting the minor
at the destination. Proof of identification for the receiving
adult is required. Forgetting this required identification can
cause unpleasant delays so make sure you know the airlines expectations.
Again, please call the airline prior to purchasing tickets and
inquire about their unaccompanied minor services and policies.
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PASSPORTS
Do I need a transit visa?
All required documents for
travel, transit, and entry/exit regarding international borders,
are the sole responsibility of the passenger and not the travel
agent. It is important that you know your passport, visa, and
health requirements, which vary by destination. Make sure you
get all the information required, well in advance of your trip.
Due to the many different requirements we do not have the information
on our web site. We recommend that you contact the embassies
of the countries you are visiting.
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CANCELLATIONS & REFUNDS
Can I get a refund if I can't take my trip?
Usually, published fare tickets are non-refundable. In the event you must cancel your trip, most airlines will allow you to apply the value for travel within one year, and penalties apply. Most special airfares allow refunds, with a penalty ranging from $300 up to the full amount of the ticket. Restrictions on changes and cancellations vary.
Once payment has been submitted,
changes to your booking are subject to a $300 fee plus the difference
in the fare at the time the change is made. Any changes are
also subject to availability at that time. Until you contact
us and we determine the specific rules of the ticket you purchased
and the changes you want to make, we're only able to provide
you with the general policies outlined above. Our customer service
representatives will calculate additional charges on the day
you contact us. Please note: All paper tickets must be sent
to our main office for refunds or exchanges. Some airfares may
not permit changes once the tickets have been issued.
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How do I cancel or change my travel reservation?
To cancel or change your travel
reservation, please contact one of our customer service agents
via live-chat, e-mail, or telephone to be advised of the specific
cancellation policies.
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How long will it take to receive my refund?
Please allow up to 4-6 weeks to receive the refund after the airline ticket is received. Please note that refunds to a debit card may take longer to process. Check with the your financial institution for specific information.
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